Company / FAQ

Frequently asked questions.

Find quick answers about ordering, files, production, and support.

Terms of Portfolio usage agreement

Printsquare would like to use your product manufactured by Printsquare as a portfolio to promote Printsquare’s website.

By agreeing to this term, you authorize us to use your product,

And the range of usage, purpose and expiration date of your work are as follows.

1. Purpose

- Using portfolio in printsquare homepage

2. Production method of portfolio

- Product picture

Less than 10 pictures with cover, inside page and product feature

- Product video

The video made within 1 minute including product specification, paper material, after effect and product feature

3. Range of usage

Portfolio that Printsquare creates will be used only portfolio promotion and will be used for any commercial purpose.

Portfolio can be posted on printsquare homepage, social media and youtube.

4. Upload rejection right

Portfolio is created to show the feature of our products (paper material, print quality, binding type, etc).

And we do our best to minimize the exposure of the content of your work.

Nevertheless, please note that the portfolio may contain some of your work's content, trademarks, copyright information, etc.

A copyright holder can reject of displaying certain content at any time and we will immediately remove the portfolio at the request of the copyright holder.

5. Usage period

Portfolio posting period remain in effect unless otherwise requested by the copyright holder.

Even after your portfolio is uploaded, you can request edits and deletions at any time.

6. Reward

If buyer agree on this terms, Printsquare will provide 1% discount on printing price.

Direct Mailing

If you require direct mailing service, please let us know exact service you need(e.g. inserting, etc) and upload a full address file.

The quotes for direct mailing service will be provided AFTER you've made an order.

Will my order be defect free?

We guarantee that your order will be defect free within a 2% variance.

Our quality control team catches most defects before they leave the factory.

Also, most orders will actually ship with more copies than ordered.

However, giving more copies is not always guaranteed so no complaints can be made about this.

Do you have an artist who can help design my book?

We do not have in-house artist but we can help you to get in touch with a professional who can help.

Please email us for more detail.

Order Cancellation:

You can cancel an order at any time but the lost cost will depend on when it is done.

If you need to cancel an order, please contact us as soon as you can.

At the time of cancellation by the customer's request, all the processes at the print facility are stopped and the print facility calculates the loss amount accordingly.

You will be 100% responsible for all losses incurred in the printing process.

What's your return policy?

We aim for 100% client satisfaction.

We guarantee that your order will be free of any technical or production errors.

If your order has a printing error, please let us know as soon as you can so that we can try to make it right.

However, this does not include artwork or content decisions as those are 100% up to the client (typos, low-res images, tight bleed, etc).

Also, We do not make up for late shipping as we have no control over shipping process.

This is why we recommend you make an order well advanced to your deadline.

File Upload:

If the files won't upload through your account, please send us the files through downloadable link such as WeTransfer or Dropbox.

Also, if you are making several revisions, please rename the file each time so that we can avoid confusion.

What is the best file format for submitting a document for printing?

The Portable Document Format (PDF) is the preferred file format for submitting a document for printing. Please refer to your binding types for more information:

1. saddle-stitched: submit 1 PDF file with the pages in consecutive reading order. It should start with the front cover as page 1, inside front cover as page 2 and proceed from there. The very last page will be your back cover. Please note that page count needs to be multiples of 4.

2. perfect binding: submit 2 PDF files - one cover file and one inside page file. The cover should be as spreads with the inside spine left blank. The inside page file should be in single, consecutive order. Please note that page count needs to be multiples of 2.

3. hardcover: the number of files to be submitted for hardcover book will vary depending on whether you'd like dust jacket, whether there's going to be print on end paper and etc. Please refer to our guideline to see how many files you'd need to upload. The absolute necessary file include covering ,end paper and inside page file. Please note that page count needs to be multiples of 2.

4. Wire binding: submit 1 PDF file with the pages in consecutive reading order. It's the same format as saddle-stitched book. Please note that page count needs to be multiples of 4.

How long does it take to complete my order?

We usually take around 5 business days to complete an order(Perfect Binding & Saddle Stitching) and in the case of Hard Cover & Wire Binding, it takes more time depending on quantity and product content.

In the case of Delivery process, the Air-Delivery takes around 4 days and the Ocean Shipping needs around 35 days including Trucking process.

The turnaround time on Instant Quote is based on our sheet-fed press.

Also, if the proof confirmation was received after cut-off time, it will be processed the next day.

There may be print delays due to holidays or if we find errors to your file after you've confirmed.

The best thing is to always plan well in advance and to list your deadline on the order form so that we can take the date into consideration.

Please kindly understand in this regard.

Do you guys check over the files before printing?

Although we do check over the files and upload proof files, it's just a complimentary service and we are not obligated to check the files for you.

We only check whether the file is good for printing.

Therefore, we are not obligated to check every single detail (e.g. tight bleed, centering of the title/spine, etc), Please thoroughly review your files.

Please note that we use your original files for press.